The main competitor of Securus Technologies is GTL. While Securus Technologies is considered as a leading provider of technology solutions that allow for public safety, corrections as well as monitoring; it has challenged its main competitor to ascertain who has better infrastructure, customer service, and such other related metrics. It has asked GTL to appoint an independent technology judge in order to ascertain this.
Richard A. Smith, CEO, Securus Technologies stated that GTL had made false claims regarding its technology and infrastructure. Hence an independent judge is required to evaluate the product sets, calling platforms, as well as the customer service models in order to bring the truth out.
He has posed this challenge as Securus Technologies has invested over $700 million in the past four years. This was used for the acquisition of companies, technology as well as innovative product development. They have also invested in a state of the art Technology Center as well as US Customer Service Center. In comparison, GTL has only invested a fraction of this amount.
Today Securus Technologies has a much larger product set that provides highly useful services to the corrections sector. Next, they have their own domestic call center which is staffed by Securus employees while GTL is outsourcing a major part of customer service. The call answer performance of Securus Technologies is 600% better than that of GTL.
While Securus Technologies is making use of its own field technicians, GTL is contracting it out to non-employees. Hence they do not serve customers well.
Securus Technologies claims to be creating a VOIP Corrections calling platform that is the largest in the world. The routine software upgrades will allow for seamless distribution to customers. This will be at a lower cost and a much faster rate as compared to the premise-based platforms of GTL. Even customers are sharing the same sentiments.